FAQs
​How do residents set up automatic HOA payments (AutoPay)?
Residents will need to set up automatic payments after activating their TownSq accounts. Automatic payment setups will not transfer from Vantaca. TownSq will be accessible on 4/1, at which point residents can enter their account information to set up AutoPay. Alternative payment setup options will also be included in the welcome letter with instructions.
Is the April 1 assessment still due on time?
Yes, April 1 remains the official due date. A grace period will be provided during the transition to allow time to set up TownSq accounts and payment methods.
When can residents set up their TownSq accounts?
Residents can begin setting up accounts once welcome letters are distributed and the system is fully activated. If a resident tries to log in before 4/1 and is denied access, they should not be concerned, as 4/1 is the guaranteed go-live date.
Can the special assessment due April 7 be paid before April 1 through TownSq?
No, TownSq will not accept payments prior to the transition date. Payments made before April 1 must go through NRP and will be transferred as part of the transition.
What happens to credits and prepaid amounts during the transition?
NRP will transfer all homeowner balances, including credits, prepaid assessments, and prepaid special assessments. This occurs during the final accounting transfer after the transition. Balances may not appear immediately on day one, but will show once data is imported and reconciled.